Welcome to www.lucentinishop.com By using this website you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions in their entirety please leave this website.Please note that these Terms and Conditions apply to this online store only and do not apply to purchases made at our physical outlets.
The www.lucentinishop.com website is provided solely for your personal use. You may not use this website for any commercial purpose.References in these Terms and Conditions to “we”, “us”, ” LUCENTINI ” & “BOTTEGA LUCENTE
” are to MI & TI Limited registration number C68991, Registered Office: 20A ,St Lucy Street, Valletta, Malta.
1. ONLINE SHOPPING
1.1 We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. Information pertaining to sizes and dimensions are also approximate and given as indications only. Accuracy of colour you see will depend on your monitor and computer equipment. We are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase.
1.2 We will not be liable if, for any reason, the BOTTEGA LUCENTE website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all the BOTTEGA LUCENTE website.
2. ORDER PROCESS
2.1 All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.
2.2 Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:
The product you ordered is out of stock;
Our inability to obtain authorisation for your payment;
We have identified a pricing or product description error;
There is a system or procurement failure; and
Failed customer validation checks.
2.3 When you place an order on our website we shall email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from BOTTEGA LUCENTE .
2.4 Acceptance of your order and the completion of the contract between you and BOTTEGA LUCENTE will take place when your order is dispatched; we will email you that your order has been dispatched. We reserve the right to dispatch multiple orders separately.
2.5 A gift message facility is available on certain orders and is available for your own personal and strictly non-commercial use. We do not take any responsibility for the contents of messages communicated by you to a third party. Where you use this facility you agree that your message will not include any content that could be construed as defamatory, abusive, obscene, racist, offensive, harassing, threatening, vulgar or which could cause embarrassment or distress to any person. You agree not to impersonate any person, including but not limited to any of our employees or customers.
3. DELIVERY
3.1 All parcels will be delivered by carrier and will require a signature on delivery.
3.2 Please note that your delivery may take longer during sale or other busy periods. We are unable to guarantee delivery within any estimated time frame.
3.3 We will make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. BOTTEGA LUCENTE shall be under no liability for any delay or failure to deliver the products within estimated timescales.
3.4 Risk of loss and damage of product passes to you on shipping date. This is why we suggest you confirm insurance when purchasing online. BOTTEGA LUCENTE will not be responsible for any loss or breakage once parcel has been sent.
3.5 Insurance is provided to cover loss and breakages of item/s during transit for overseas orders (outside of the Maltese Islands). For full details about cover and claim procedures, please see clause 4 below. The fees are calculated as follows:
If the total amount of the item/s and shipping fee together comes to less than €250 insurance cover is a flat fee of €10.
If the total of the item/s and shipping fee together comes to more that €250 insurance cover is calculated as follows:
€10 for the first €250
2% for remaining amount
3.6 Delivery cost and insurance is shown prior to you commencing to make payment. For bespoke or special delivery items a separate communication of delivery cost or adjustments may be made.
3.7 BOTTEGA LUCENTE will provide a tracking number and link for use of tracking number for each package shipped internationally. It is the responsibility of the customer to use this information to monitor progress and to see if there have been any problems with the local carrier processing delivery (carriers may not always leave a delivery attempt notification). Customer is then responsible for contacting the local postal carrier to arrange for completion of delivery.
If a shipment is returned to BOTTEGA LUCENTE the customer is responsible for cost of res-sending the item/s and for fees charged to BOTTEGA LUCENTE for return shipment.
3.8 For next day delivery to Malta or Gozo addresses, please note that this is only possible when orders are placed between Monday and Thursday before 10am. Orders placed between Friday and Sunday will be delivered on Monday. This is according to stock levels. We will advise of any delays. Orders placed after 10am on the eve of a public/national holiday will processed on the next working day (excluding Saturdays and Sundays) and next day delivery will be the following day.
3.9 BOTTEGA LUCENTE offers free delivery to customers in Malta within 5 working days of order (this excludes Saturdays, Sundays and public/national holidays). A minimum spend on value of goods is required to qualify for free delivery. The minimum spend amount is at the discretion of BOTTEGA LUCENTE and can be revised at any time. The minimum spend is currently €30 and supersedes any previous amount that may have been advertised at an earlier time. Free delivery is not available to customers using promotional discount codes for their order.
3.10 BOTTEGA LUCENTE offers free delivery of items from Valletta to the Victoria (Gozo) outlet for collection by Gozo based customers. Items will be available within 5 working days of order (this excludes Saturdays, Sundays and public/national holidays). Customer is to print off the order and present the print-out at the Victoria shop upon collection. This also applies if opting to collect from our Valletta outlet.
3.11 Should a delivery attempt to a Malta address by BOTTEGA LUCENTE prove unsuccessful due to there being nobody at the address we will arrange for a re-delivery if the customer wishes. This will be done at a charge of €10 paid by credit card in advance. Alternatively, the customer may opt to collect the item/s from Valletta outlet. If unsuccessful delivery is attempted by Malta Post the customer must follow Malta Post’s policy as advised at the time.
4. CLAIMING LOST ITEM/S OR BREAKAGES
4.1 To make a claim for either lost item/s or breakages you must have accepted the insurance fee when placing your order. No claims can be made without insurance cover as offered at the time of order.
4.2 To claim for goods lost in transit, please allow at least eight (8) weeks before opening a claim with us.
4.3 You may open a claim for suspected loss of goods by notifying us at info@lucentinishop.com and we will open the case with our local carrier, MaltaPost. You will be informed of the claim having been initiated by return email.
4.4 This is the procedure for claiming receipt of damaged goods (breakages):
Client fills in appropriate form for receipt of breakages as provided by their local delivery service provider.
Client sends a copy of above form, attached to an email, to info@lucentinishop.com as well as photos clearly showing the nature of the breakages. This must be done within three (3) days of receipt of parcel.
BOTTEGA LUCENTE will then forward all material received by client to MaltaPost and insurer and follow the claim up to conclusion.
4.5 When a claim for lost or damaged goods is settled, BOTTEGA LUCENTE will ship a replacement item to the client at no extra cost to the client.
4.6 Insurance cover is for like-for-like replacement only.
4.7 Refunds are not covered as part of this cover.
4.8 In rare instances, it may be necessary for a replacement item to be produced. BOTTEGA LUCENTE will inform client in such cases with an approximate production time expected.
4.8 Should a client wish to receive an alternative item of a higher value the difference for replacement item value, plus extra shipping costs will have to be settled prior to shipping.
5. RETURNS POLICY
5.1 The following Returns Policy applies to this online store only and does not apply to purchases made at our physical outlets.
We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase. If for any reason you do not absolutely love your selections, we will gladly issue a refund for the value of the merchandise. Returns will be accepted within 15 days of purchase. Items returned must be in original condition with no breakages etc.
5.2 Refund will be made using the same method as customer’s payment method and once the merchandise has been received.
5.3 Original shipping and handling fees are not refundable.
5.4 In the case of returns for damaged goods, BOTTEGA LUCENTE may, upon review of the case in question, agree to cover the costs incurred by customer for shipping the item/s back to us. In this case, the standard shipping option must be used unless expressly agreed otherwise in writing by BOTTEGA LUCENTE. Should customer still choose to use another, more expensive service, customer is responsible for paying the difference.
5.5 Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion. Additionally, any free promotional gift given with an order must also be returned if you are returning those goods to which the gift related.
5.6 Gift Vouchers are strictly non-refundable.
5.7 If item/s returned have been purchased with a gift voucher the client will receive a credit note for the value of the original voucher. If the item/s were of a higher value than that of the gift voucher and customer paid a further amount to make up the difference, that amount only will be due as a refund by whichever method that amount was paid (excluding original shipping and insurance costs).
5.8 All costs related to returning item/s back to BOTTEGA LUCENTE are to be borne by the customer returning said item/s.
5.9 Don’t forget to ask for proof of postage for your records. Please make sure that you obtain proof of posting as BOTTEGA LUCENTE will not be held responsible for any lost or damaged item and we reserve the right to charge the client for any such lost or damaged item/s.
5.10 In the event that a parcel is returned to BOTTEGA LUCENTE with a return fee and the parcel was shipped to the shipping address given by client, BOTTEGA LUCENTE reserves the right to forward the parcel return fee on to the client by either deducting the fee from the refund amount or as an extra fee if sending again.
5.10 Refunds on shipped goods will be made on balance after VAT, shipping and handling, shipping insurance, processing fees and any other costs have been deducted.
6. PAYMENT METHODS
6.1 We only accept payment for orders in Euros €
6.2 We accept payment by cash for orders being collected in person from LUCENTE Shop Valletta or also major credit and debit cards for orders also being delivered.
6.3 If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in Euros € at the conversion rate applied by the relevant payment scheme at the time of processing your order.
6.4 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your purchase and payment secure, but, in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from LUCENTINI website. You are responsible for checking the security measures offered by your chosen online payment method.
6.5 By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
6.6 LUCENTINI is not responsible for accuracy of currency conversions shown on this website. The conversions are called in from a 3rd Party and are for approximate use only. Customer is responsible for finally checking conversion rates, if they wish, from their own preferred source.
7. PRICING POLICY & IMPORT DUTIES
7.1 All prices are inclusive of VAT at the Maltese rate of 18%.
7.2 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
7.3 BOTTEGA LUCENTE endeavours to ensure that all merchandise offered on the website is available at the same price in Valletta Store. However, from time to time we may offer additional discounts for purchases online from www.lucentinishop.com that do not apply in stores, or vice versa. Additionally, items offered as sets on this site may not be offered as part of a set within stores and individual prices may apply.
7.5 Any sale offers are subject to availability and may be withdrawn.
7.6 Your order may be subject to import duties and/or taxes, which are levied once your package reaches your country, if country is outside EU. For more information regarding your country’s customs policies, please contact your local customs office.
7.7 While we make every effort to ensure automated shipping charges are correct for individual products the final shipping costs may vary. This can only be determined upon packing. In this case, you will be notified of the extra charge prior to dispatch.
8. PRODUCT AVAILABILITY / INFORMATION
8.1 We feature products on our website that have been carefully selected for sale on the LUCENTINI website. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items or we may offer to produce the out of stock items within our production schedule.
8.2 For out of stock items to be produced, we calculate a period of approximately eight (8) weeks. This can vary depending on quantities you require and factors beyond the control of BOTTEGA LUCENTE (for example; prior third party orders, general production schedules, workshop maintenance, disruptions to the ceramic team and the time of year).
9. COPYRIGHT POLICY
9.1 Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to us by you through, on or by this website, unless specifically requested by us, shall become our property. You agree that submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libellous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain, solely responsible for the content of any submissions you make to the website.
9.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, we suggest that you do not use the LUCENTINI website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. Nothing contained in these Terms and Conditions shall be construed as conferring any licence or right to use any trade mark, design right or copyright of the LUCENTINI website.
10. MEMBER ACCOUNT, PASSWORD AND SECURITY
10.1 Registering and using the LUCENTINI website may involve you setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password. You agree to immediately notify us of any unauthorised use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer. BOTTEGA LUCENTE cannot and will not be liable for any loss or damage arising from your failure to comply with this clause.
11. CONTENT/ACTIVITY PROHIBITED
11.1 Please choose carefully the information you post on the LUCENTINI website and that which you provide to other users. You must not misuse the LUCENTINI website. You will not: send or otherwise post unauthorised commercial communications to users (such as spam); upload viruses, trojans, worms, logic bombs or other malicious code; corrupt data; cause annoyance to others users; post content that is hateful, threatening, pornographic, or that contains nudity or graphic or gratuitous violence; use the LUCENTINI website to do anything unlawful, misleading, malicious or discriminatory; facilitate or encourage any violation of these Terms and Conditions.
11.2 We reserve the right, in our sole discretion, to reject, edit or refuse to post any content and to remove any content from the LUCENTINI website, whether or not the content is expressly prohibited by these Terms and Conditions, or to restrict, suspend, or terminate your access to all or any part of the Services at any time, for any or no reason, with or without prior notice, and without liability.
12. LIABILITY AND INDEMNITY
12.1 BOTTEGA LUCENTE shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website or the performance of the product purchased through the website or the conduct of other users of this website, even if BOTTEGA LUCENTE has been advised of the possibility of such damages.
12.2 The LUCENTINI website may also contain links to other websites, which are not operated by BOTTEGA LUCENTE When you activate any of these you will leave the LUCENTINI website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.
12.3 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you
12.4 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
13. COMMENTS AND COMPLAINTS PROCEDURE
13.1 Please contact us if you have any comments or complaints by contacting: info@lucentinimalta.com We will always endeavour to resolve any dispute as swiftly as possible.
14. PRIVACY AND USE OF YOUR DATA
14.1 The purpose of this statement is to set out how we will use personal information that we may obtain about you. By using this website, and/or by registering as a user of any services provided by LUCENTINI on this website, you agree to our use of your data as set out herein.
14.2 When you register and use the LUCENTINI website you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or in manual files. We will use this data to fulfil our agreement with you. Please note that, to provide some of our services, we may require further details from you.
14.3 We may use information that you provide or that is obtained by us:
– to register you on our website and to administer our website services;
– to administer any prize draws or competitions you may enter;
– for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer.
14.4 In your account settings you can control your subscription to our newsletters. We suggest that you subscribe in order keep informed of our latest special offers, discounts, offers, competitions and so on by email.
14.5 We will use internal and external validation and fraud checking systems to verify your identity.
14.6 We will not share your data with selected third parties for any purposes.
15. LINKING TO WEBSITE
15.1 You must not establish a link to this website to suggest any form of association, approval or endorsement on our part where none exists. To seek permission to establish such links contact: info@lucentinishop.com and wait for formal permission prior to doing so.
15.2 You must not establish a link from any website that is not owned by you.
15.3 Our website must not be framed on any other site, and you may not create a link to any part of this website other than the home page.
16. JURISDICTION
16.1 The website is controlled and operated in Malta. Any Terms and Conditions concerning the usage of this website will be governed by the laws of Malta and any dispute concerning use of this website will be determined exclusively by the Maltese Courts.
17. GENERAL
17.1 We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.
17.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
17.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
17.4 LUCENTINI reserves the right to amend, remove or vary the services and/or any page of this website at any time and without notice.
18. ENTIRE AGREEMENT
18.1 These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and BOTTEGA LUCENTE. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by the Director of BOTTEGA LUCENTE.
– to register you on our website and to administer our website services;
– to administer any prize draws or competitions you may enter;
– for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer.
